Technical Support Engineer

Role & Responsibilities:

Exa Corporation is seeking an engineer to fill an entry level support staff position. This position will be a key link between our customers, field support staff and product development teams. Technical support will be provided on the use and application of Exa's pre- and post-processing and computational fluid dynamics software in the areas of external aerodynamics, aeroaccoustics, and thermal management. Exa is a customer driven company that requires dedicated entrepreneurial individuals with the talent and flexibility to accomplish its aggressive goals.

As a Technical Support Engineer you will be a member of the support team which provides software technical support to internal and external customers worldwide. You will provide front line customer support which includes direct customer communication (usually by email) and support issue tracking and resolution. This consists of documenting, trouble shooting, researching, and resolving software issues involving software application and feature usage, possible bugs, and product enhancement requests. You will be responsible for providing post-sales technical support and may assist in other duties to gain experience with Exa tools and best practices such as: pre- and post-processing and script creation to support customer services projects, as well as some software testing. You will interact with and support the technical teams in other Exa offices as part of the global support team and will provide baseline support for all international customers.

This position will assist as needed in creating, updating, and maintaining some company documentation, such as: online knowledge base, software user guides, release notes, online help, internal and customer support documents, user training and tutorials. The ability to effectively communicate complex technical engineering software features and applications to end users and leverage internal resources at Exa is very important. This individual will collaborate directly with physics, development, and engineering consulting teams as well as product management to gain an understanding of the products and their use. The individual will also incorporate input from QA, customer support, and consulting services into documentation enhancements.

You will report directly to the Technical Customer Support Manager and will be located at the world headquarters office in Burlington, MA. You must be customer-focused, very responsive, able to develop a strong level of trust with customers, and know how to add value in a customer support situation. Strong communication and organizational skills are essential, as is the ability to communicate both on a technical level and in terms understood by the end user. The ability to work on multiple customer issues quickly and efficiently, leveraging internal resources at Exa, is very important.

Requirements:

BS or MS. in Mechanical Engineering, CFD, Aerodynamics, Physics or equivalent; 0-1 years work experience
Solid knowledge of fluid dynamics fundamentals, work experience a plus
Comfortable with direct customer interaction and working to support a team
Ability to understand customer concerns, take ownership of those concerns, and do whatever it takes to resolve them in a timely manner
Ability to effectively communicate complex technical engineering software features and applications to end users and leverage internal resources at Exa
Strong problem-solving skills, energetic disposition, strong desire to learn
Strong written and verbal communication skills, good presentation skills; English is necessary
Proficiency with computers and software on Windows, Linux, and UNIX
Strong organizational skills. Able to handle multiple tasks simultaneously
Familiarity with CAD, CAE applications, and geometry processing
UNIX skills, scripting (shell, Python a plus)
Experience with common CAE, CAD or Geometry Tools is a plus
Experience in technical writing, editing, and publishing of technical application documents with CAE, CAD, graphics tool, or other engineering software a plus

Compensation and Benefits:

Exa offers competitive compensation and a dynamic, growing company environment. Benefits include comprehensive coverage for medical, dental, life, disability, flexible spending accounts, 401K savings plan including company match, vacations and holidays, and employee discounts including free on-site fitness club.

For immediate consideration, please send your resume with Job Code 1068 in subject line to staffing@exa.com or:

Exa Corporation
3 Burlington Woods Drive
Burlington, MA 01803
781-761-0399

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